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Answered) Bullseye Stores, Inc. is a large retailer of household and grocery merchandise with 3900 stores in the United States and Canada. At one Bullseye...


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1. Bullseye Stores, Inc. is a large retailer of
household and grocery merchandise with 3900
stores in the United States and Canada. At one
Bullseye store located in a major shopping
complex in Charlotte there are 40 permanentlyinstalled checkout lanes. Of course Bullseye
seldom opens all 40 lanes. However, they need
much of this capacity to serve customers during
the peak Christmas buying season.
During the Christmas season the Bullseye store in
Charlotte extends its hours and is open from 6 AM
to 12 AM 7 days a week. The store’s manager has
evaluated daily store traffic between Black Friday
and Christmas Eve for the past five years and has found the average number of buying
patrons who enter the store varies through a normal day. The table below shows the
average number of patrons entering the store per hour during five intervals in a normal
weekday. These counts only include patrons who ultimately purchase something in the
store and thus need to join a checkout line.
From Till 6:00 AM
10:00 AM
2:00 PM
6:00 PM
9:00 PM 10:00 AM
2:00 PM
6:00 PM
9:00 PM
12:00 AM Avg. Number of Buying Patrons
Entering the Store per Hour
200
425
300
550
325 The average transaction time at the checkout stand is 3 minutes and 45 seconds, which
includes time to scan items, bag them, and payment with cash, card, Apple Pay, or
Samsung Pay. Obviously there can be significant variation in this number from one
patron to the next. Help Bullseye determine how many checkout stands to open during
each block of time in their normal Christmas shopping week day. Keep in mind the
following assumptions:
1. All checkout lanes are parallel single-server systems.
2. Balking, reneging, and switching behavior are minimal.
3. Customers have no preference on which open checkout lane to join.
4. Bullseye sets a minimal customer service target of having the average waiting time in
the checkout system be no longer than 12 minutes.

 


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