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(Solved) iPad '3 3:07 PM 1 >3 100% E- B wcu.blackboard.com 3of4 M6_iND3. Steve Jobs is a computer technician in an investment company. He responds to a...


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iPad '3 3:07 PM 1 >3 100% E-
B wcu.blackboard.com 3of4 M6_iND3. Steve Jobs is a computer technician in an investment company. He responds to a variety of
complaints from investment advisors regarding their computers performance. He receives an average of
one computer per hour to repair. It takes him an average of 40 minutes to repair any of these
computers. Steve believes that adding a second repair technician would significantly improve his department’s
efficiency. He has a friend, Steve Wozniak, who is looking for a job. He estimates that adding an
assistant, but still keeping the department running as a single—server system, would double allow
computer to be repaired in half the time, an average of 20 minutes to repair these computers. The investment advisors earn $40 for the company, on average, while the computer technicians earn
$16 per hour. An investment advisor who does not have access to his computer is unable to generate
revenue for the company. a) Consider the performance ofthe office before the new technician is added. On average, how many computers (to the nearest 0.01 computers) are in the system given the arrival and service
rates? b) Consider the performance of the office before the new technician is added. On average, how
many hours (to the nearest 0.01 hour) does each computer spend in the system given the arrival
and service rates? c) Consider the performance of the office before the new technician is added. Based on the
average number of computers in the system, what is the total system cost (technicians cost and
waiting cost) per hour (to the nearest S/hour)? d) Consider the performance ofthe office after the new technician is added. On average, how
many computers (to the nearest 0.01 computers) are in the system given the arrival and service
rates? e) Consider the performance of the office after the new technician is added. On average, how many hours (to the nearest 0.01 hour) does each computer spend in the system given the arrival
and service rates? f) Consider the performance ofthe office after the new technician is added. Based on the average
number of computers in the system, what is the total system cost (technicians cost and waiting
cost) per hour (to the nearest 0.01 $/hour)? g) Based on your cost analysis - is it worth it to add another technician?

 


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