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(Solved) SIPOC : DARCARS DEALERSHIP BY: PAUL N MBANG BUS626, APRIL 2017 ECPI UNIVERSITY SUPPLIERS -Manufacturers INPUTS - New cars -Parts/equipment providers...


â¢Assignment:

â¢

â¢determine the process capability. Details should include, but are not limited to, time for each task, inputs to each task, and if the task is value added or non-value added.

â¢

â¢Ensure you have included and identified all potential rework loops and bottlenecks. Include a color coded legend identifying VA, BVA, and NVA.

â¢

â¢This is a highly detailed process map that includes calculation of the process capability, so leave no detail out

SIPOC : DARCARS
DEALERSHIP
BY: PAUL N MBANG
BUS626, APRIL 2017
ECPI UNIVERSITY SUPPLIERS
-Manufacturers INPUTS
- New cars -Parts/equipment
providers -Car options - Mr. Wash & Detailing
- Maaco Painting &
Collision repairs
company
- Michelin
- Exxon Mobile - Washes cars
- Painting cars with
scratches
- New tires
- Gas for cars
- PROCESS
- Meet & Greet new
car buyers
- Find out the option
packages customers
love
- Present car to
customer
- Offer to test-drive car
with customer
- Work out the
price/discounts/warran
ty with customer
- Sign paperwork with
customer based on
terms.
- Give keys/paperwork
& customer drives off
or delivery OUTPUTS
- New auto sale
- Down payment
received
- Paperwork filed/sent
to motor vehicle
department/manufactur
er
- New Account Created
with Dealer & Bank Consumer - Service contract signed - Dealer
Ownership
resulting from
financing - Commission paid to
the sales agent
- Service notification as
per warranty - Car buyer (me ,
you , etc)
- Department of
motor vehicle
- Service Center
assigned to the
car per warranty • Customer Needs a car • Start
Wait
10mn 1. Help
Identify a
car: 10mins No Offer
Ok
2mins 2. Create
Offer
5mins Yes 3. Accept
Offer/Receiv
e payment
5mins
Test
drive
30mins 4. Prepare
paperwork
20mins 5. Work with
Insurance
agent of the
customer
15mins 7. Clean &
Deliver car
10mins 6. Temp
Insurance ID
& Temp Tags
issued
5mins End 8. Car Received &
drive out
3mins • Assignment:
• determine the process capability. Details should include, but are not limited to,
time for each task, inputs to each task, and if the task is value added or non-value
added.
• Ensure you have included and identified all potential rework loops and bottlenecks.
Include a color coded legend identifying VA, BVA, and NVA.
• This is a highly detailed process map that includes calculation of the process
capability, so leave no detail out

 


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